The patient experience starts in your parking lot.

The patient experience starts in your parking lot. By the time a frustrated patient reaches your front desk, the damage is already done — elevated stress, elevated blood pressure, and a clinical team running behind because of ripple delays. Parking isn't a facilities afterthought. It's an operational variable that touches scheduling, throughput, and satisfaction scores. The best-run hospitals treat every square foot of asphalt the same way they treat every square foot of clinical space. Are you measuring it that way?